We take your security and privacy seriously. Bar Series will never send out login credentials, including passwords. To recover your account, please ensure:

• You're using the correct registered email address.
• Your password is entered correctly (passwords are case-sensitive).
• Caps Lock is not on.

If issues persist, try the ‘Forgotten Password’ link on the login page. You’ll receive an email to reset your password.Still having trouble? Contact our Customer Service team – we’re happy to help.

Log into your account and navigate to the Account Information section to update your details.

Use the ‘Forgotten Password’ link on the login page. You can also update your password via your Account Information once logged in.

Currently, we do not offer collection services.

We aim to keep all products in stock, but popular items may sell out quickly.
Click“Notify Me When Back in Stock” on the product page, or reach out to Customer Service for updates.

Orders are shipped the same day if placed before 3 PM (Mon–Fri). Contact Customer Service as soon as possible with your order number.
If the order has already been dispatched, you may return it unopened and in a resellable condition for a refund.

If your order hasn’t yet been shipped, we’ll do our best to accommodate any changes. Contact us promptly with your order number and updated information.

Simply log into your account and go to the Orders section.

Enter your discount code at checkout. If you're visiting from a promotional email, your discount may be applied automatically.
Note: Only one discount code can be used per order.

Contact us within48 hours of delivery if any items are missing. Claims made after this window cannot be accepted.

Yes – if it's unopened and unused, return it within 14 days of purchase. Include your order number. Once received and inspected, we’ll refund the item cost (excluding delivery charges).
Used or opened items cannot be returned unless faulty.

Vaping is the act of inhaling vapour produced by an e-cigarette. Unlike smoking, e-cigarettes do not produce tar or carbon monoxide. E-liquid typically contains nicotine, Propylene Glycol (PG), Vegetable Glycerine (VG), and flavourings.

There are currently no legal restrictions on public vaping in the UK, but many venues prohibit it. Always ask.
Note: Vaping while driving may lead to legal issues if visibility is impaired.

The TPD is an EU directive that regulates the manufacturing and sale of tobacco-related products, including e-liquids, in the UK and EU.

E-liquid is a flavoured solution used in e-cigarettes, made from VG, PG, nicotine (optional), and food-grade flavourings.

VG is a thick, sweet liquid that produces dense vapour and a smooth vape. Higher VG = bigger clouds.

PG is a thin liquid used to carry nicotine and flavour. It provides a stronger throat hit and is common in higher-PG blends.

Nicotine is an addictive substance extracted from the tobacco plant, commonly used in e-liquids. Handle with care.

Nicotine salts are a smoother alternative to freebase nicotine, allowing for higher strengths without harshness. Ideal for those seeking a faster, more satisfying nicotine hit.

Your ideal ratio depends on your device and personal preference. Higher VG for clouds; higher PG for throat hit and flavour.

The right nicotine strength depends on how much you used to smoke and the type of device you’re using. For regular (freebase) e-liquid:

• 3mg – light smokers (under 10 a day)
  
• 6mg – moderate smokers
  
• 12mg – heavier smokers
  
• 18mg – very heavy smokers
  

Nicotine salts provide a smoother hit and faster absorption, ideal for lower-powered devices. Common strengths are:

• 5mg – light use
  
• 10mg – moderate cravings
  
• 20mg – heavy smokers needing a strong hit
  

Sub-ohm devices work best with lower strengths (0mg-3mg–6mg), while mouth-to-lung kits suit higher strengths like 10mg and 20mg. Start low and adjust as needed to stay satisfied without overdoing it.

If you do not want to inhale any Nicotine please choose 0mg e-liquid.

Store e-liquids in a cool, dark place, tightly sealed and out of reach of children and pets. Avoid excessive heat, light, and air. Pro tip: You can refrigerate e-liquids, but allow them to return to room temperature before use.