We want you to be completely satisfied with your purchase. If you need to return an item or believe there's a fault with your product, please read the information below carefully.

Before returning any item, please get in touch with our Customer Service Team so we can assist you and provide the best solution.

Email:info@mixtio.co.uk
Phone: 01902 948470
Address: Unit 1, Sprint Industrial Estate, Station Road, Four Ashes, Wolverhampton, WV10 7DA
Opening Hours: Monday–Friday, 8am–5pm

Bar Series / Mixtio Ltd
Returns Department
Unit 1, Sprint Industrial Estate
Station Road, Four Ashes
Wolverhampton
WV10 7DA
United Kingdom

All vape kits and mods come with a 6-month warranty from the date of purchase. To make a warranty claim, the item must be returned for inspection. Please ensure the product is:

• In its original packaging
• Undamaged
• Accompanied by proof of purchase

We will assess the product and, if a fault is confirmed, offer a replacement or refund.

Batteries and standalone mods come with a 60-day warranty from the purchase date. This covers manufacturer faults only.Please note:

• Damage due to misuse or mishandling voids the warranty
• General wear and tear is not covered

If you believe your battery or mod is faulty, please contact us with details of the issue. We may request the item to be returned for evaluation.

Coils and tanks are consumable items and are not covered by warranty unless a manufacturing fault is present.To qualify for a replacement:

• You must notify us of any suspected fault within 5 working days of receiving your order
• Items must remain unused and in original sealed packaging

If there is a shipping error, we will promptly correct it. For missing items, you must notify us within 48 hours of delivery.

E-liquids are also consumable items and not covered by warranty, unless a manufacturing defect is identified.If you believe there is an issue with your e-liquid:

• Contact us within 5 working days of delivery
• Items must be unopened and sealed

Shipping errors will be resolved quickly. For missing items, please notify us within 48 hours of receipt.

The following arenot covered under any warranty:

• General wear and tear
• Accidental damage or negligence
• Incorrect usage or failure to follow product instructions
• Improper storage conditions
• Alterations or repairs made by unauthorised individuals
• Failure to maintain or clean components regularly

This policy does not affect your statutory rights. If a product is faulty or not as described, you may be entitled to a refund, repair, or replacement under UK consumer law. For more information, contact your local Citizens Advice Bureau or Trading Standards Office.